1.1. These terms and conditions apply to any holder of a gift or physical electronic card (hereinafter referred to as the Loulou Gift Card). By purchasing and using the Loulou Gift Card you confirm your agreement to abide by these terms and conditions.

2.1. Loulou Gift Card can be purchased exclusively through the LOULOU platform.
2.2. This card is exclusively in electronic format and is subject to the Terms and Conditions of SC Loulou Development Tia Srl.
2.3. Loulou Gift Card can be used by the buyer of the Card or can be sent to another person as a gift. Receiving a Card, the new holder undertakes to comply with these terms and conditions.
2.4. The electronic card is valid based on a unique code received by the customer via email as per art. 2.6.
2.5. The value of the Loulou Gift Card is confirmed and communicated via e-mail.
2.6. The dedicated Loulou Gift Card will be sent on the email declared by the buyer, within 48 hours from the confirmation of the purchase.
2.7. Customers can make an appointment to the LOULOU showroom based on the card and will benefit from the exemption of payment of the appointment fee in the amount of 500 RON.
2.8. Placing orders for Bridal products is done at least 3 months before the date of their completion.
2.9. The delivery of the products purchased based on Loulou Gift Card is free worldwide.

3.1. Loulou Gift Card is valid exclusively for purchases from Loulou collections on the official LOULOU website, as well as in the official Showroom. This Card is also valid for custom purchases based on the client’s requirements from the Bridal and Evening collections.
3.2. The purchased card is valid for a period of 1 year, starting with 01.12.2022 until 01.12.2023.
3.3. At the time of expiration of your Card, any amount remaining on the Card will no longer be able to be spent and is considered lost. You are not entitled to a refund of the amounts remaining on the Card after its expiration date.
3.4. The card cannot be recharged with additional amounts. If the value of the purchase exceeds the value available on the card, the customer will pay the difference by a method agreed by LOULOU (cash, card, bank transfer or any other method available within the company at that time).
3.5. Loulou Gift Card is not a card supported by a bank account and is in no way linked to a bank account. It is also not a warranty card or credit card. You will not receive interest for the amounts of money existing on this Card.
3.6. The liability of SC Loulou Development Tia SRL will be limited to the amount outstanding on the Card or to the value of the transaction.
3.7. Purchases made by Loulou Gift Card are subject to the Terms and Conditions on our site.
3.8. The card is valid for a single purchase. Any amount left unspent after the purchase will be lost and will not be refunded or used for subsequent purchases.
3.9. The Gift Card is not valid for purchases of any sale items.

4.1. Buyers or beneficiaries of the Card may not request a refund of any amount in the Card’s balance.

5.1. The buyer of a Card does not benefit from the right of withdrawal according to the provisions of art. 16 letter c) of the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, if they purchased it following an online sale.

6.1. If you wish to make a complaint or contact us for any other reason related to these terms and conditions, you can write to us by accessing the email address contact@loulouthebrand.com or using the contact form on the website loulouthebrand.com

7.1. We respect the privacy and security of the processing of personal data of each person who accesses the site loulouthebrand.com in order to make online orders.
In accordance with the provisions of Law no. 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data and of Law no. 506/2004 regarding the processing of personal data and the protection of privacy, we have the obligation to administer in safe conditions and only for the purposes presented below, the personal data in our possession.

We undertake to maintain the confidentiality of personal data provided through our site, as provided by the provisions of Law 677/2001 with subsequent amendments on the protection of personal data.
In accordance with the provisions of Law no. 677/2001, you have the following rights:
a. The right to information (art. 12)
b. The right of access to personal data (art. 13);
c. The right to intervene on personal data (art. 14);
d. The right of opposition (art. 15);
e. The right not to be subject to an individual decision (art. 17);
f. The right to go to court (art. 18).

With your consent, we may use your personal data in accordance with the purpose mentioned below.
If you want your personal data to be updated or removed from the database, or you have questions about data privacy, you can contact / notify us at any time using the contact details on the site.

a. transmission of offers, advertising and marketing messages;
b. information about the Loulou Gift Card product.

The purpose of data collection (name, surname, personal numerical code) is to fulfill the legal formalities for knowing the clientele provided by Law no. 656/2002, for prevention and sanctioning money laundering, as well as for instituting measures to prevent and combat the financing of terrorist acts.

We will not disclose to third parties any of your data (personal information or optional information) without your consent, unless we have a good faith belief that the law requires us to do so or that this is necessary to protect our rights or the property of our company.

We make all reasonable, commercially justified efforts to protect your personal data collected, analyze new technologies in the field and, if necessary, apply them to upgrade our security systems.