Returns & Exchanges

( Coming Soon )
Return Policy

If for any reason, the purchased item(s) are not quite right, we accept NON-SALE items in new condition for a full refund and we are happy to offer a refund or exchange on full price items, within 14 days of receiving your order.

Items must be returned in its original state with all tags still attached. Garments that are returned with signs of being worn or delivered to our returns team outside of the stated 14 day policy window will not be accepted.

If the return parcel does not include the brand’s original packaging an additional 39 Euro fee will be deducted from your refund.

Customers from all countries are responsible for returning their items back to us at the following address:

LOULOU26 CAROL I BLVD.030167. BUCHAREST. ROMANIAT. +40 735 221 395

( Please note that made-to-measure items & custom made items are not eligible for return. )

For all categories except Couture and Bridal, we will deduct from the refund 10% off the price of the order due to handling and taxes.

For Couture and Bridal Categories, we will deduct from the refund 15% off the price of the order due to handling and taxes.

Customers outside the EU are also responsible for returns taxes and duties.

Eligible returned items can be refunded via the original payment method or via store credit. Please allow us 14—30 days to process your refund from the moment we recieve and approve your return. The approval process may take 5—7 days. You will be notified via email of the status of your returned.

Products purchased during our sales campaign or from any promotion can NOT be returned nor exchanged nor refunded. Made-to-measure & bespoke garments can NOT be returned.

Should you fail to meet any of these requirements, you will be notified by email and the package may be returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned package, we reserve the right to keep the item and the corresponding amount that was paid.

For any further questions regarding our Return Policy, please contact us at

For quicker processing, please add to the subject of your email the reason for contacting us (RETURN, COMPLAINT, CUSTOMER CARE).